Mid Sussex District Council - Public Attitude Questionnaire

Mid Sussex District Council licences two types of taxi vehicle. Those regularly found at taxi ranks, are hackney carriages. They can also be booked as well as be hailed down in the street. The other kind of vehicle can only be booked in advance and are known as private hire. When we want to refer to both types of vehicle we will call them ‘licensed vehicles’. We are also interested in how your perception and use of both has changed with the impact of COVID-19.

Question Title

* Q1 In the last 3 months have you
made one or more trips by licensed
vehicle in the Mid Sussex District
council area?

Yes – hackney carriage only

Yes – private hire only

Yes – by both hackney carriage and private hire

No, by neither type

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* Q2 How often do you use a licensed vehicle – both private hire and hackney carriage - within the Mid Sussex District Council area, including Haywards Heath, Burgess Hill, East Grinstead and Hassocks?

Three or more times a week

Once or twice a week

Less than 1/week but more than 2/month

Once or twice a month

Less than 1/month but more than 2/year

Once or twice a year

Never

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* Q3 How do you normally get a licensed vehicle within the Mid Sussex District council area?

At a Taxi rank

Hailing in the street

By telephoning a company

By using a Freephone

Using an app

Other, specify

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* Q4 If you get a licensed vehicle by phone, please tell us the three companies you phone most?

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* Q5 How often do you use a hackney carriage (hcv) within Mid Sussex District council area?

Three or more times a week

Once or twice a week

Less than 1/week but more than 2/month

Once or twice a month

Less than 1/month but more than 2/year

Once or twice a year

I can’t remember when I last used a hcv

Can’t remember seeing hcv in Mid Sussex District

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* Q6 Please tell me the ranks you are aware of in the Mid Sussex District council area and if you use them

Location 1

Location 2

Location 3

Do you use them? YES/NO

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* Q7 For your most recent trip in a licensed vehicle, how would you rate the following aspects, with 1 very poor and 5 very good?

	1	2	3	4	5
Vehicle cleanliness	Vehicle cleanliness 1	Vehicle cleanliness 2	Vehicle cleanliness 3	Vehicle cleanliness 4	Vehicle cleanliness 5
State of vehicle repair	State of vehicle repair 1	State of vehicle repair 2	State of vehicle repair 3	State of vehicle repair 4	State of vehicle repair 5
Driver behaviour	Driver behaviour 1	Driver behaviour 2	Driver behaviour 3	Driver behaviour 4	Driver behaviour 5
Driver appearance	Driver appearance 1	Driver appearance 2	Driver appearance 3	Driver appearance 4	Driver appearance 5
Driver standard of hygiene	Driver standard of hygiene 1	Driver standard of hygiene 2	Driver standard of hygiene 3	Driver standard of hygiene 4	Driver standard of hygiene 5
Driver professionalism	Driver professionalism 1	Driver professionalism 2	Driver professionalism 3	Driver professionalism 4	Driver professionalism 5
Driver knowledge of area	Driver knowledge of area 1	Driver knowledge of area 2	Driver knowledge of area 3	Driver knowledge of area 4	Driver knowledge of area 5
Price	Price 1	Price 2	Price 3	Price 4	Price 5
Other	Other 1	Other 2	Other 3	Other 4	Other 5

If Other (please specify)

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* Q9 What would encourage you to use hackney carriages or use them more often? (Indicate top two reasons)

Vehicle quality

More hackney carriages I could phone for

Driver quality

More hcv I could hail or get at a rank

A screen between passenger and driver

If they were more affordable

Other (please specify)

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* Q10 Do you, or anyone you know, need an adapted licensed vehicle (wheel chair accessible (WAV) or other style?)

Yes, I need a WAV

Yes someone I know needs a WAV

Yes, I need an adapted vehicle (AV), not WAV

Yes, someone I know needs an AV, not WAV

Other (please specify)

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* Q11 Have you ever given up waiting or made alternative arrangements when trying to get a hackney carriage at a rank anywhere in the Mid Sussex District council area?

Yes

If yes, please tell us where and when

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* Q12 If you gave up or made other arrangements, how did you get where you wanted to go?

I made a booking

I walked away and hailed

Other (please specify)

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* Q13 Do you think there are enough hcv in the Mid Sussex District council area?

Yes

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* Q14 Comparing your current use of licensed vehicles to that pre COVID-19, how would you say your usage has changed? (tick all that apply)

I use hackney carriages more

I use private hire vehicles more

Use both about the same

I use private hire vehicles less

I use hackney carriages less

Other (please specify)

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* Q15 Thinking ahead to this time next year, how would you expect your usage of licensed vehicles to be different to now?

I expect to use hackney carriages more

I expect to use private hire vehicles more

I expect to use both about the same

I expect to use private hire vehicles less

I expect to use hackney carriages less

Other (please specify)

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* Q16 What COVID-19 measures for licensed vehicles do you consider important?

E – Essential I - Important

U – Useful N – not important

	E	I	U	N
A screen between driver and passengers	A screen between driver and passengers E	A screen between driver and passengers I	A screen between driver and passengers U	A screen between driver and passengers N
Driver opening and closing doors	Driver opening and closing doors E	Driver opening and closing doors I	Driver opening and closing doors U	Driver opening and closing doors N
Driver wearing a mask	Driver wearing a mask E	Driver wearing a mask I	Driver wearing a mask U	Driver wearing a mask N
Passengers required to wear masks	Passengers required to wear masks E	Passengers required to wear masks I	Passengers required to wear masks U	Passengers required to wear masks N
Clear that driver has cleaned vehicle before I use it	Clear that driver has cleaned vehicle before I use it E	Clear that driver has cleaned vehicle before I use it I	Clear that driver has cleaned vehicle before I use it U	Clear that driver has cleaned vehicle before I use it N

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* Q17 Do you live in the Mid Sussex District council area?

Yes – Hayward’s Heath

Yes – Burgess Hill

Yes – East Grinstead

Yes – Hassocks

Yes – other (write in…)

No – please provide first part of postcode, e.g. SO1

Please provide further details

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* Gender:

Male

Female

Other

Prefer Not to Say

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* Age:

Under 30

31-55

56+

Mid Sussex District Council - Public Attitude Questionnaire

Question Title

* Q1 In the last 3 months have you made one or more trips by licensed vehicle in the Mid Sussex District council area?

Question Title

* Q2 How often do you use a licensed vehicle – both private hire and hackney carriage - within the Mid Sussex District Council area, including Haywards Heath, Burgess Hill, East Grinstead and Hassocks?

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* Q3 How do you normally get a licensed vehicle within the Mid Sussex District council area?

Question Title

* Q4 If you get a licensed vehicle by phone, please tell us the three companies you phone most?

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* Q5 How often do you use a hackney carriage (hcv) within Mid Sussex District council area?

Question Title

* Q6 Please tell me the ranks you are aware of in the Mid Sussex District council area and if you use them

Question Title

* Q7 For your most recent trip in a licensed vehicle, how would you rate the following aspects, with 1 very poor and 5 very good?

Question Title

* Q9 What would encourage you to use hackney carriages or use them more often? (Indicate top two reasons)

Question Title

* Q10 Do you, or anyone you know, need an adapted licensed vehicle (wheel chair accessible (WAV) or other style?)

Question Title

* Q11 Have you ever given up waiting or made alternative arrangements when trying to get a hackney carriage at a rank anywhere in the Mid Sussex District council area?

Question Title

* Q12 If you gave up or made other arrangements, how did you get where you wanted to go?

Question Title

* Q13 Do you think there are enough hcv in the Mid Sussex District council area?

Question Title

* Q14 Comparing your current use of licensed vehicles to that pre COVID-19, how would you say your usage has changed? (tick all that apply)

Question Title

* Q15 Thinking ahead to this time next year, how would you expect your usage of licensed vehicles to be different to now?

Question Title

* Q16 What COVID-19 measures for licensed vehicles do you consider important?E – Essential I - ImportantU – Useful N – not important

Question Title

* Q17 Do you live in the Mid Sussex District council area?

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* Gender:

Question Title

* Age:

* Q1 In the last 3 months have you
made one or more trips by licensed
vehicle in the Mid Sussex District
council area?

* Q16 What COVID-19 measures for licensed vehicles do you consider important?

E – Essential I - Important

U – Useful N – not important